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Delivering
Disagreeable News
There are ways of delivering disagreeable news so as
to make it palatable. For example, when flight
attendants discuss using your seat as a
flotation device, they do this in the context of
a "water landing," not in the context
of the plane becoming a "plummeting
sarcophagus." And in the seat-back
compartment in front of you, the illustrations
of persons experiencing a "water
landing" or an "unscheduled
landing" look like this:
They do not look like this:
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